Last updated: July 2026
Scope (please keep this section)
This Privacy Policy applies only to data collected from visitors of biogrouptec.com (for example, through the contact form or our LINE official account).
It does not apply to end-user data that enterprise customers process using AiLocalLM, AIwiki, Order89, HomeVoice Pilot, or ModuGate. That data is governed by the individual service agreement / data processing agreement (DPA) between Biogroup Technology LLC and each enterprise customer, and falls outside this website’s privacy policy.
(This distinction matters: Biogroup markets itself on data sovereignty to regulated customers like healthcare and government. Blurring “website visitor privacy” with “how our AI products handle a customer’s own data” would make the company’s actual data-protection commitments look narrower or less precise than they are.)
1. Who we are
Our website address is https://www.biogrouptec.com, operated by Biogroup Technology LLC. If you have any questions about this policy or your personal data, please contact us at the email below.
Contact email: service@biogrouptec.com
2. What data we collect
| Channel | Data collected | When |
|---|---|---|
| Contact form | Full name, phone number, email address, message content | When you fill out and submit the form |
| LINE official account | Your LINE display name, message content | When you add us as a friend and message us |
Site browsing [Assumption: via Google Analytics] |
Browser type, device information, pages visited, time on page, approximate location (from IP, not precise), referring site | Automatically, via cookies and similar technologies, while you browse the site |
We do not intentionally collect sensitive personal data (e.g. government ID numbers, financial account details, health records) through this website. If you choose to include such information in the “Message” field of the contact form, we recommend avoiding unnecessary sensitive details.
3. How we use this data
We use the data we collect only to:
- Respond to inquiries submitted via the contact form or LINE (including POC demo requests)
- Provide product information, quotes, or follow-up communication you request
- Analyze site traffic and usage to improve the website
[Assumption: via Google Analytics] - Meet legal obligations, or protect our legitimate interests where necessary
We do not use your personal data for unrelated marketing purposes without your prior consent.
4. Cookies
This site does not set comment-author cookies or member login cookies, since public comments and account registration are not enabled [Assumption — confirm].
The site [Assumption] uses Google Analytics or a similar service to understand how visitors use the site (pages visited, time on page, device type). These services may place cookies in your browser to distinguish repeat visits.
You can manage or block these cookies through your browser settings; some site features may not work correctly if you do.
Cookies generated by the staff-only admin login (wp-admin) apply to internal team members, not to public visitors, and are outside the scope of this policy.
(If the site actually uses a cookie-consent banner or other tracking pixels, let us know and we’ll add the corresponding clauses and opt-out links.)
5. Embedded content from other websites
Articles or pages on this site may include embedded content (e.g. YouTube videos, social media posts). Embedded content from other websites behaves exactly as if you visited that website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
6. Who we share your data with
We do not sell your personal data. We may share necessary data with third parties in the following cases:
- Service providers who help us run the website (e.g. web hosting,
[Assumption]Google Analytics), who may only process data on our instructions - Legal requirements — to comply with legal process, government requests, or to protect our or others’ rights, property, or safety
- Business transfers — if we’re involved in a merger, acquisition, or asset sale, your data may transfer as part of that deal; we would notify you separately beforehand
If you are a registered backend administrator of this site, your current IP address is included in the password-reset email when you request one. This applies only to backend admin users, not to public visitors.
7. How long we retain your data
Since this site does not have public comments or member registration, retention rules for comments or member profile pages do not apply.
Contact form and LINE inquiry data is retained for [Assumption: 24 months] from the last interaction, to support ongoing business communication and customer service. After that period it is deleted or de-identified, unless a longer retention period is required by law or legitimate business need.
8. What rights you have over your data
If you’ve submitted personal data through our contact form or LINE account, you can request to:
- Access or receive a copy of the personal data we hold about you
- Have it corrected or supplemented
- Have it deleted (except data we must retain for legal, record-keeping, or security purposes)
To exercise these rights, email service@biogrouptec.com. We will respond within a reasonable time.
9. Data security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children
This site is intended for business and institutional customers, not for individuals under 18. We do not knowingly collect personal data from minors.
11. Where we send your data
Since this site does not have public comments, comment data is not sent to any automated spam-detection service.
Data submitted via the contact form is sent to our internal inquiry-management email (service@biogrouptec.com) [Assumption: not connected to a third-party CRM or marketing-automation tool — let us know if it is].
12. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We recommend checking back periodically.
13. Contact us
If you have any questions, comments, or complaints about this Privacy Policy, please contact:
Biogroup Technology LLC Email: service@biogrouptec.com